Frequently Asked Questions
Everything you need to know about your SOLAI experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are final sale.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible interest-free installments.
Can I track my order?
Yes, once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey.
Are your materials sustainably sourced?
At SOLAI, we prioritize ethical manufacturing and use organic or recycled fabrics whenever possible to minimize our environmental footprint.